Privacy policy
Welcome to our online store "Atelier Tenir le temps" and read its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being processed in accordance with it, if applicable.
This privacy policy consists of the following elements:
1. Objectives of the privacy policy,
2. Entry into force,
3. Methods of collecting consent,
4. Objectives of data collection,
5. Purposes of data processing,
6. Personal information collected,
7. The treatment processes used,
8. Terms of access and control of personal information,
9. Sharing and reasons for sharing personal information with third parties,
10. Use of cookies and similar technologies,
11. Retention of personal information.
1. Objectives of the privacy policy:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect it in accordance with applicable laws.
In order to ensure this protection, "Atelier Tenir le temps" undertakes to collect, process and share information that can identify an individual only when the latter has consented to it, unless permitted or required by law, in which case your consent will not be necessary.
The purpose of the Policy is to inform users of the reasons and how "Atelier Tenir le temps", or any person acting on their behalf, will collect and use their personal information. It wants to be in plain language to ensure informed consent from users.
For the purposes of this Policy, "personal information" means all information about an identifiable or identifiable person. Whenever possible, we will anonymize, pseudonymize and/or aggregate them so that they no longer identify a person.
2. Entry into force
This Policy applies from May 15, 2024.
This Policy replaces the Privacy Policy as of May 15, 2024.
3. The procedures for collecting consent
We are committed to obtaining consent before collecting an individual's personal information. Consent may be explicit or implied and may be provided directly by the person or his or her authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically or in writing. However, implicit consent can be reasonably deduced from a person's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to get an answer to a question is considered an implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we take into account the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of a person in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, in particular in the context of a request from the State, to obtain the individual's consent to collect, use or disclose his personal information. We undertake never to disclose this type of information, other than in accordance with this Policy, unless required or permitted by law.
4. Purpose of data collection
The information collected is collected in accordance with the purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal information:
- To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
To ensure and improve these products and services: The data collected during your interactions with our services may be used for the purpose of analyzing and improving the functioning of our products and services.
- To develop new products and services as well as for AI: The data collected can be used in a research and development framework to offer new products and services to our users, in particular through advertisements and marketing messages. In addition, the data collected and aggregated will be likely to be processed by algorithms using artificial intelligence.
- To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular to provide for adaptation measures for customers who need it.
- To evaluate the performance of products and services: Data is collected in order to have information on the advantages but also disadvantages of our products and services in order to evaluate and solve them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
- To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by phone, electronically or otherwise.
- To satisfy legal obligations. Data is collected to meet obligations arising from international laws, regulations or treaties.
5. Personal information collected
"Atelier Tenir le temps" may collect personal information in various forms, but will only do so by legal means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and "Atelier Tenir le temps" are located. This is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact details. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.
Proof of identity. Passwords, password hints and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, gender, country and language of communication.
Payment data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the security code associated with it.
Subscription data. Information about your subscriptions related to cultural events but also to newsletters from cultural companies.
Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.
Other examples of data on the interactions we collect include:
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Data on the sites consulted and use. For example:
○ Payment and account history. Data on the items you buy and the activities associated with your account.
○ Problem solving and help data. Data you provide when you communicate with "Atelier Tenir le temps" for help, including the products you use, and other information that helps us solve your problem.
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Searches and orders. Search queries and commands you use when you use our website.
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Textual, input and handwritten input data. Textual, input and handwritten entry data, as well as any related information.
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Location data. Data, which may or may not be accurate, on the location of your device. For example, it is possible to collect location data from a device's IP address or data from your account profile indicating less accurately where you are, such as the name of a city or a postal code.
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Other data. Other data provided when you use our website, including data from Google Analytics.
6. The purposes of data processing:
Improvement of products and/or services. We use the data to improve our products, in particular by adding new features or capabilities (Error report when buying a ticket, or by consulting an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to adapt your experiences based on the data we have about you, such as the deductions we make about you and your use of the product, your activities, your interests, your location.
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, in order to better understand the needs of our customers.
Customer support. We use the data to diagnose and resolve problems related to products and/or services, restore access to your personal account, provide other support and assistance services.
Contribute to the security and resolution of problems. We use the data to help secure and solve the problems of our products and services. This includes the use of data to ensure the security of the services offered to our customers, the detection of malware and malicious activity, the resolution of performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security problems.
Security. We use data to protect the security of our products and customers. Our security features can prevent the operation of malware and inform users of the detection of malicious software on their device or use video surveillance to ensure the safety of the public during events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to subscriptions by email, answer surveys and choose whether or not to receive promotional communications from "Atelier Tenir le temps" by email, SMS, postal mail and phone. For more information on managing your contact information, email subscriptions and promotional communications, see the Terms of Access and Control of Your Personal Information section of this Policy.
Relevant offers. "Timekeeping Workshop" uses data to provide you with relevant and important information about the products and services offered. We analyze data from different sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in shows and offer you new activities that you may like.
Advertising. "Atelier Tenir le temps" uses the data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make ads more relevant.
Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to provide products purchased in our online stores/ticketing.
Creation of reports and commercial operations. We use data to analyze our operations and improve the decision-making process. This allows us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, implement contracts and protect our property. For example, we use the data to confirm the validity of tickets sold in order to fight fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process the data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations regarding the privacy of children or to ensure that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, in particular for scientific purposes and in the public interest, where permitted by law.
7. The treatment processes used
"Atelier Tenir le temps" attaches the utmost importance to the security of your personal information and undertakes to treat it according to industry standards and standards, only for the purposes for which it is collected as described in this policy or in a specific notice for this purpose. Nevertheless, the absolute safeguarding of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user's own risk.
8. Methods of access and control of personal information
"Atelier Tenir le temps" ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to have access to your personal information, you can make a request using the contact information provided at the end of this Policy.
To the extent we can, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
In addition, there may be circumstances where we will not be able to give you access to your personal information. In particular, when access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure of it or when legal restrictions apply. If such a situation arises, we will notify you why we cannot give you access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
9. Sharing and reason for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside of "Atelier Tenir le temps", with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
- For storage in cloud servers, in which case personal information could transit through third-party jurisdictions. Note that we only retain the services of renowned companies with privacy policies.
- For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
In particular, we use the services of third-party providers to pool, clean and analyze data in the cultural sector so that they can value this data and develop tools for the benefit of the public or actors in the sector. To do this, these suppliers process the information provided as follows:
The data are first prepared, then classified so that they can be used.
From the prepared data, the provider creates global statistics that contain general and non-personal information, sometimes combined with data from similar sources. These shared data are then used to establish global statistics such as provenance analyses (mainly via postal codes) but also seasonal analyses or tariff analyses (shopping cart type).
These data are then enriched according to two different processes. The first is an enrichment by using open access third-party data, such as socio-demographic data issued by the Census via the postal code. The second process is called enrichment by inference. Enrichment by inference consists, for example, in the context of a purchase of a ticket at the rate "under 25 years old", in deducing that the individual concerned is under 25 years of age.
- For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
"Atelier Tenir le temps" undertakes not to sell or rent your personal information to a third party.
10. Witnesses and similar technologies
"Atelier Tenir le temps" may use cookies ("cookies"), Internet beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and that make it possible to uniquely identify the current connection. This data may include information such as your Internet (IP) address, browser type, browser version, the pages of our site you visit, time and date of your visit, consultation time and any other statistics.
The cookies used are used in particular to find the search history as well as the baskets (e.g. purchases of items) related to the session, to facilitate the user's online browsing experience. It is important to know that activating the cookies option can, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, thus leaving you the possibility to accept them or not.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when leaving our website and "Atelier Tenir le temps" is not responsible for the collection or processing of personal information by these third parties or through these external sources.
11. Retention of personal information
"Atelier Tenir le temps" keeps the data collected for different periods of time, depending on their nature and usefulness in the offer of our products and services. During the retention period, "Atelier Tenir le temps" takes physical and technical measures to ensure the security of data containing personal information.
The main places where personal information is stored are cities in which "Atelier Tenir le temps" has offices or facilities and in cities in which Shopify has servers containing the data collected by "Atelier Tenir le temps".
Personal information may be retained outside the country in which you live, if a third-party provider or other entity to which we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, the personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data can be kept for extended periods of time.
Other information
Amendments to these rules:
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date on which the last changes were made and allow you to access the archived versions for consultation. If the changes are significant, we publish a highlighted notice on our website (including, for some services, through an email notification).
Person in charge of compliance:
For any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Alain Drolet
Atelier Tenir le temps
575 Rue Tex Lecor, St-Jérôme, Quebec, Canada J5L 0N1
Phone: 514 212-8623
Email: ateliertenirletemps@gmail.com
